Glen Knight

NYC Based IT Professional

The Single-Sentence Postmortem


postmortemDo you have four seconds?  In the time it takes you to read this sentence you could be done with your incident’s postmortem. “But my postmortem has 8 sections!  I have to construct a critical timeline, restate my followup tasks, show the major milestones, evaluate root cause…” Stop right there. First of all, your incident […]

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