Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business demands. While you can find common metrics in the Amazon Connect console, sometimes you need to have more details and custom requirements for reporting based […]
0 CommentsThe software testing and monitoring company SmartBear has introduced Generative AI technology to API tools, so enhancing software development and testing. Source: DevOps.com
0 CommentsCatchpoint’s value proposition is simple to understand. It monitors website and application performance beyond your own infrastructure to provide a “user’s-eye view.” Source: DevOps.com
0 CommentsThis can help DevSecOps teams identify open source software projects that are not being well maintained. Source: DevOps.com
0 CommentsI am pleased to announce a new use case based on trusted identity propagation, a recently introduced capability of AWS IAM Identity Center. Tableau, a commonly used business intelligence (BI) application, can now propagate end-user identity down to Amazon Redshift. This has a triple benefit. It simplifies the sign-in experience for end users. It allows data […]
0 CommentsHarness today revealed it has acquired Split Software as part of an effort to extend the features management capabilities of its DevOps portfolio. As with all Harness add-on tools, the features management platform developed by Split Software will continue to be made available across multiple continuous integration/continuous delivery (CI/CD) platforms even after Harness has completed […]
0 CommentsJFrog and GitHub today revealed a partnership through which they will work together to integrate their respective DevOps platforms, including integrations with GitHub Copilot, the generative artificial intelligence (AI) framework that is based on large language models (LLMs) developed by OpenAI. Integrations with the JFrog Software Supply Chain Platform and GitHub services and platforms will […]
0 CommentsNo matter what you call it, being out of work is a harrowing experience. Source: DevOps.com
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