Glen Knight

NYC Based IT Professional

Right Tool for the Job: Alerting Edition

In high-tech, we have a terrible predilection for finding a good tool and abusing it until we hate it. I’ve written several “Use the right tool for the job” articles and posts over the years, most notably an examination of trying to make one programming language (or another) into an all-purpose solution. We’re thankfully past […]

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Enfabrica Makes Cloud Networking Performance Advances

Enfabrica Corp. today emerged from stealth at the MemCon conference to launch a class of processors for networking in cloud computing environments that are optimized for moving data between CPUs, graphical processor units (GPUs), accelerators and memory. Enfabrica CEO Rochan Sankar said the Accelerated Compute Fabric (ACF) enables scalable, streaming, multi-terabit-per-second movement of data in […]

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Salesforce Spring 2023 Release: Out With the Old, A Lot of the New

Salesforce is the connector and enabler of so many critical business functions. But that doesn’t mean it doesn’t come with its headaches. The environment is so complex that it really takes a conscious, focused effort to properly leverage all that Salesforce has to offer, as well as stay up-to-speed on everything that’s new and evolving. […]

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Announcing General Availability of Step-by-Step Guides for Amazon Connect Agent Workspace

At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until […]

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How French Broadcaster TF1 Used AWS Cloud Technology and Expertise to Bring the FIFA World Cup to Millions

Three years before millions of viewers saw, arguably, one of the most thrilling World Cup Finals ever broadcast, TF1, the leading private TV channel in France, started a project to redefine the foundations of its broadcasting platform, including adopting a new cloud-based architecture. They, and all other broadcasters, have been observing diminishing audiences for traditional […]

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AWS Application Migration Service Major Updates: Import and Export Feature, Source Server Migration Metrics Dashboard, and Additional Post-Launch Actions

AWS Application Migration Service (AWS MGN) can simplify and expedite your migration to AWS by automatically converting your source servers from physical, virtual, or cloud infrastructure to run natively on AWS. In the post, How to Use the New AWS Application Migration Server for Lift-and-Shift Migrations, Channy introduced us to Application Migration Service and how […]

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Amazon Chime SDK Call Analytics: Real-Time Voice Tone Analysis and Speaker Search

Today, I am pleased to announce the availability of Amazon Chime SDK call analytics, a new set of capabilities that helps make it easier and cost effective to record and generate insights on real-time audio calls: transcription, voice tone analysis, and speaker search. We’ve also improved the Amazon Chime SDK section of the AWS Management […]

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AWS Week in Review – March 27, 2023

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! In Finland, where I live, spring has arrived. The snow has melted, and the trees have grown their first buds. But I don’t get my hopes high, as usually around […]

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Don’t Make Big Tech’s Mistakes: Build Leaner IT Teams Instead

One of the biggest narratives in the U.S. concerning the current wave of tech layoffs is the fact that ‘traditional’ sectors have a prime opportunity to snap up new tech teams and IT talent. This has always been a significant challenge for sectors such as banks, insurance and manufacturing that compete with big tech for […]

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How to Supercharge Your Engineering Teams

With the economy still bleak, data and engineering teams that were already struggling to keep pace with business needs are now facing a potential hiring freeze or worse in 2023. That’s why there’s never been a more important time to maximize the productivity and impact of your teams, but the question is how to identify […]

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