At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until […]
0 CommentsThree years before millions of viewers saw, arguably, one of the most thrilling World Cup Finals ever broadcast, TF1, the leading private TV channel in France, started a project to redefine the foundations of its broadcasting platform, including adopting a new cloud-based architecture. They, and all other broadcasters, have been observing diminishing audiences for traditional […]
0 CommentsAWS Application Migration Service (AWS MGN) can simplify and expedite your migration to AWS by automatically converting your source servers from physical, virtual, or cloud infrastructure to run natively on AWS. In the post, How to Use the New AWS Application Migration Server for Lift-and-Shift Migrations, Channy introduced us to Application Migration Service and how […]
0 CommentsToday, I am pleased to announce the availability of Amazon Chime SDK call analytics, a new set of capabilities that helps make it easier and cost effective to record and generate insights on real-time audio calls: transcription, voice tone analysis, and speaker search. We’ve also improved the Amazon Chime SDK section of the AWS Management […]
0 CommentsThis post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! In Finland, where I live, spring has arrived. The snow has melted, and the trees have grown their first buds. But I don’t get my hopes high, as usually around […]
0 CommentsOne of the biggest narratives in the U.S. concerning the current wave of tech layoffs is the fact that ‘traditional’ sectors have a prime opportunity to snap up new tech teams and IT talent. This has always been a significant challenge for sectors such as banks, insurance and manufacturing that compete with big tech for […]
0 CommentsWith the economy still bleak, data and engineering teams that were already struggling to keep pace with business needs are now facing a potential hiring freeze or worse in 2023. That’s why there’s never been a more important time to maximize the productivity and impact of your teams, but the question is how to identify […]
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0 CommentsTabnine has extended its alliance with Google Cloud to advance the adoption of generative artificial intelligence (AI) to automate the writing and testing of code. The generative AI platform provider has already developed its own large language model that is hosted on Google Cloud. Tabnine is now also committing to leveraging the large language model […]
0 CommentsWith so many physical products—from automobiles to airplanes and medical devices to industrial control systems—now being driven by software, product security has become a top-level concern for manufacturers. Software flaws can not only affect security by introducing vulnerabilities that can be exploited by attackers but also impact safety by compromising a product’s functional operation. In […]
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